1. Overview

Lux Stays provides luxury serviced apartments in Downtown Crown, Gaithersburg, and surrounding areas. Bookings may be made directly through our website or via verified third-party platforms such as Airbnb. These Terms apply to all direct bookings made through the Lux Stays website or by contacting our team.

2. Booking and Payment

2.1. Reservations:
To reserve a property, guests must submit a booking request through our online form or partner listing. All bookings are subject to availability and confirmation.

2.2. Payments:
Payment details and accepted methods will be confirmed upon booking. Some reservations may require a deposit or prepayment to secure your stay.

2.3. Pricing:
All rates are quoted in USD and include applicable taxes unless stated otherwise. Prices may vary based on season, availability, and length of stay.

2.4. Security Deposit:
A refundable security deposit may be required to cover potential damages or violations of the property’s house rules.

3. Check-In and Check-Out

3.1. Check-In Time: 3:00 PM or as specified in your booking confirmation.
3.2. Check-Out Time: 11:00 AM or as agreed upon with the host.
3.3. Early Check-In/Late Check-Out: Subject to availability and may incur an additional fee.

4. Cancellations and Refunds

4.1. Cancellation Policy:
Guests must review the cancellation policy stated in their booking confirmation. Direct bookings may follow Lux Stays’ flexible or standard policy depending on the reservation type.

4.2. Refunds:
Refunds are processed within 7–10 business days after approval and are subject to the payment provider’s processing time.

4.3. No-Shows:
Failure to check in without prior notice will be treated as a no-show, and the reservation may be charged in full.

5. Guest Responsibilities

5.1. Use of Property:
Guests agree to use the property for residential purposes only and to treat it with care and respect.

5.2. Occupancy Limits:
Each property has a maximum occupancy limit listed in its description. Exceeding this limit may result in additional charges or termination of stay.

5.3. Conduct:
Guests must maintain reasonable noise levels and respect community rules. Parties, smoking, and unauthorized events are strictly prohibited.

5.4. Damage or Loss:
Guests are responsible for any damage, loss, or excessive cleaning required during their stay.

6. Host and Property Access

Lux Stays staff or authorized personnel may access the property for maintenance, safety checks, or emergencies with prior notice, except in urgent situations requiring immediate entry.

7. Liability

7.1. Limitation of Liability:
Lux Stays is not responsible for accidents, injuries, loss, or damage to personal property during your stay.

7.2. Force Majeure:
Lux Stays is not liable for delays or cancellations caused by circumstances beyond our control, including natural disasters, government actions, or power outages.

8. Privacy

All guest information is handled in accordance with our [Privacy Policy], ensuring your personal data is securely collected and used solely for booking and communication purposes.

9. Third-Party Platforms

If you book through a third-party service (such as Airbnb), their terms and policies apply in addition to ours. Lux Stays is not responsible for discrepancies or changes made through third-party channels.

10. Amendments

Lux Stays reserves the right to update or modify these Terms at any time. Updated versions will be posted on our website with a revised effective date.

11. Contact Information

For questions or assistance, please contact:
📧 [email protected]
📍 Downtown Crown, Gaithersburg, MD, USA