1. Information We Collect

We collect the following types of information:

1.1 Personal Information

Provided directly by you when submitting a form or inquiry:

Full name

Email address

Phone number (optional)

Travel dates & property preferences

Number of guests

Special requests or notes

1.2 Booking Information

Details related to your stay, such as:

Reservation history

Property selections

Payment-related information (processed securely through third-party providers—never stored on our servers)

1.3 Automatically Collected Data

When you visit our website, we may collect:

Device type

Browser details

IP address

Pages visited

Cookies and analytics data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use the information collected to:

Process and manage booking requests

Communicate with you regarding your stay

Provide customer support and respond to inquiries

Improve our website, services, and guest experience

Send confirmations, updates, or essential notifications

Comply with legal and security requirements

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information only in the following situations:

With trusted service providers (such as payment processors, website hosting, or customer support platforms)

To comply with legal obligations or court orders

To protect Lux Stays, our guests, or the public from fraud, harm, or misuse

All third-party partners are required to maintain confidentiality and follow data security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and analytics tools (such as Google Analytics) to:

Enhance browsing experience

Track how visitors interact with our site

Improve content, layout, and response times

You may disable cookies through your browser settings, but some features may not function properly without them.

5. Data Security

We take data protection seriously. Lux Stays uses:

Secure server hosting

SSL encryption

Limited-access control

Regular security monitoring

While we follow industry best practices, no method of online transmission is 100% secure.

6. Data Retention

We retain your information only as long as necessary to:

Process bookings

Provide support

Meet legal or accounting obligations

Information no longer needed will be safely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal data

Update or correct inaccurate information

Request deletion of your data

Opt out of certain communication types

Disable cookie tracking

To submit a request, contact us at [email protected].

8. Third-Party Links

Our website may include links to third-party websites or booking platforms (such as Airbnb). We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing any information.

9. Children’s Privacy

Lux Stays does not knowingly collect personal information from individuals under 18 years of age. If we discover such data, we will remove it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of these changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, contact us at:

📧 [email protected]
📍 Downtown Crown, Gaithersburg, MD, USA